Nonkazimulo Ngcobo

Dedicated and detail-oriented Administrative and Public Management Professional with 2 years of experience in administration, data capturing, customer service, research support, and records management across government, healthcare, regulatory, and research environments. Experienced in handling high-volume administrative functions, data collection and analysis, client services, document management, and stakeholder engagement. Demonstrates strong organizational, communication, and problem-solving abilities, with proficiency in government systems and Microsoft Office applications.

Committed to delivering efficient service, maintaining confidentiality, and supporting organizational objectives through accurate administration and customer-focused service.

Administrative Clerk at Department Of Agriculture, Land Reform And Rural Development (2021-09 – 2021-12)

• Captured requests on the LOGIS system.
• Booked venues and transport arrangements.
• Recorded and prepared meeting minutes.
• Captured information on web-based systems.
• Registered files and monitored file movements.
• Prepared memorandums and administrative correspondence.
• Performed scanning, photocopying, and fax administration.
• Maintained accurate filing and records management systems.

Research Intern at Human Sciences Research Council (HSRC) (2021-05 – 2021-10)

• Conducted social and community-based research projects.
• Communicated with communities and stakeholders.
• Collected and maintained quantitative research data.
• Gathered, analyzed, and distributed information.
• Prepared detailed reports and presentations.
• Conducted telephonic interviews and surveys.
• Compiled assessments and research findings.
• Utilized Microsoft Word, Excel, and PowerPoint for reporting and data management.

Walk-In Consultant at Private Security Industry Regulatory Authority (PSIRA) (2019-11 – 2021-03)

• Served as the first point of contact for registration services.
• Screened and captured client applications and retake requests.
• Assisted clients with self-service registration processes.
• Processed payments, scanning, and batching of application files.
• Received and escalated complaints to relevant inspectors.
• Processed new applications, retakes, and client dockets.
• Operated the switchboard and directed incoming calls.
• Performed general administrative duties.
• Verified and processed supporting documentation.
• Received and distributed incoming mail to relevant departments.

Data Capturer (Volunteer) at Dr George Mukhari Academic Hospital (2019-08 – 2019-11)

• Monitored spreadsheets and prepared monthly summaries.
• Submitted statistical and operational reports.
• Collected and processed hospital data.
• Ensured data quality and service delivery standards.
• Monitored utilization of MEDICOM systems.
• Captured PEC and Core Standards information.
• Verified coding of patient separations.
• Analyzed and interpreted healthcare data.
• Compiled monthly reports within required deadlines.

Debt Collector at Vericred Collections (2019-05 – 2019-08)

• Managed inbound and outbound collections calls.
• Processed debit order information.
• Sent statements and account correspondence to clients.
• Traced debtor information and updated records.
• Handled customer enquiries and account-related matters.
• Maintained accurate client and debtor records.

B-Tech in Public Management – Tshwane University of Technology (2017)

National Diploma in Local Government Management – Tshwane University of Technology (2016)

N4 in Human Resource Management – Mthashana FET College (2011)

National Senior Certificate in Grade 12 – Zicole High School (2009)