Nonkululeko Ngidi

Goal and team orientated with strong leadership skills. Results driven with professional 10 years of office administration experience in various industries. Overseeing daily office operations and supervising staff to ensure productivity.

RECEPTIONIST/OFFICE ADMINISTRATOR at KSP GROUP HEAD OFFICE (2023-08 – Present)

• Answer, screen and transfer inbound phone calls.
• Welcoming of guests, clients and visitors and direct them accordingly.
• Create customer files (manual & electronic) as new assignments are received.
• Planning and managing office events.
• Sourcing and processing of invoices.
• Assist with administrative duties for the Projects department.
• Assist with organizing and capturing of project files.
• Supporting project managers in coordinating and managing project tasks and activities
• Compile and import payroll data from staff time sheets for HR department.
• Assist HR department with recruitment processes (short listing, reference checks, and regret letters) in accordance with job specifications.
• Attending Tender briefings/site meetings.
• Managing and maintain office inventory (stationery, cleaning items, groceries)
• Manage office petty cash and compile monthly petty cash reconciliations.
• Safely and responsibly perform official travel using company vehicle/s.
• Running official office errands and taking account of all available information on the road conditions, routes and location when transporting documentation/office items/equipment.
• Attend in-person client meetings(in & out of the office)
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.

OFFICE ADMINISTRATOR at DYNATECH INFORMATION SYSTEMS (2021-05 – 2022-11)

• Provide ad hoc admin support to management team.
• Oversee daily schedules and diary management for two directors.
• Coordinating domestic travel including flight, accommodation, and car rental reservations.
• Planning and managing office events.
• Compile monthly invoices.
• Supervising and delegating equal responsibility to cleaning staff.
• Monitor and submit daily reports of the staff register and clocking system for HR department.
• Compile and import payroll data from staff time sheets for HR department.
• Assist HR department with recruitment processes in accordance with job specifications.
• Create and update office database by registering and issuing access control for new staff.
• Managing procurement of office supplies by ordering stationery, cleaning items, groceries.

SERVICE ADMINISTRATOR at LIXIL AFRICA (2016-01 – 2020-04)

• Reception duties operate a switchboard to route incoming calls, and place outgoing calls.
• Keep office directories up to date.
• Scanning and filing.
• Receive & process orders daily on SAP-CRM system.
• Provide administrative support and oversee all aspects of the work order for the service department.
• Providing information about products and services to customers over the phone or in person.
• Collect payment and complete payment processing transactions, maintain billing records and invoices.
• Coordinating with merchants to ensure that all materials are delivered on time.
• Worked with technicians to ensure that their organisation's services are delivered in an efficient and effective manner.
• Responding to emails and calls from merchants regarding customer queries and complaints.

RECEPTIONIST at MILADYS HEAD OFFICE (2011-12 – 2015-12)

• As the first point of contact for d. light clients, one will oversee the front office by answering incoming calls, replying to general correspondence, and dealing with enquiries.
• Organising incoming and outgoing of fit samples of made-up garment.
• Providing the PAs with administrative support such as filing, typing, preparing welcome signs and any other tasks they may require assistance with.
• Supervising and managing daily routine of the cleaning staff.
• Keeping up to date with market trends by compiling fashion spreads from magazines for the marketing department.
• Assist the Human Resource department with screening & short listing of CV's, scheduling of interviews, calling back both successful and unsuccessful candidates.
• Receive and distribute mail to staff members.
• Miladys In Motion online TV broadcaster/presenter.

Customer Service Agent (Inbound) at MTN (173) (2009-12 – 2011-02)

• Assist customers with all cell phone queries.
• Assist customers with airtime queries.
• Co-ordinate and manage the complaint handling process.
• Ensuring time-outs first contact resolution.
• Internet and wap queries

Diploma in OFFICE ADMINISTRATION – VARSITY COLLEGE (2014 – 2014)

Certificate in PC SKILLS – CAREERS IT (2012 – 2012)

Senior Certificate in MATRIC – RIDGE PARK COLLEGE (2003 – 2003)