Phume Mhlongo

Experienced administrator with a strong background in educational support and client relations. Successfully enhanced student engagement by 20% and improved curriculum delivery by 50% through effective collaboration with teachers, while also maintaining accurate documentation and facilitating communication for up to 80 families. Committed to delivering exceptional service and operational efficiency that fosters positive experiences for students and clients alike.

Known for meticulous attention to detail and the ability to thrive under pressure.

Assistant Teacher - Department of Education - Ozwathini, Ndwedwe

(2023-03 - 2024-09)

• Facilitated classroom activities, enhancing student engagement by 20% over the stated timeframe.
• Assisted lead teachers in developing lesson plans, resulting in improved curriculum delivery by 50%.
• Implemented individualized learning strategies for students, increasing academic performance scores by 40%.
• Coordinated extracurricular programs, boosting student participation rates by 40% within the stated timeframe.
• Monitored student progress and provided feedback, contributing to a 30% improvement in overall class attendance.

Sales Representative - Sanlam Insurance Company - Stanger, KwaDukuza

(2023-11 - 2026-05)

• Educated clients about insurance products and services, increasing client understanding by 40% through tailored presentations.
• Generated new business through networking and referrals, resulting in 20 new clients and contributing to a 40% increase in monthly sales.
• Maintained relationships with clients to ensure satisfaction and retention, achieving a client satisfaction rate of 40% as measured by feedback.

Admin Clerk Assistant - Mbozamo Primary School - Stanger, KwaDukuza

(2018-05 - 2021-06)

• Assisted in daily administrative tasks and operations under pressure, processing up to 100 documents daily.
• Maintained accurate records and facilitated smooth communication for 80 students and their families.
• Photocopied, printed, and typed documents with 99% accuracy, significantly reducing errors.
• Supported project management for school events, consistently meeting tight deadlines for over 10 projects annually.
• Coordinated team communications among 5 staff members, improving collaboration and workflow.
• Streamlined office operations, boosting efficiency by 30% through improved scheduling.

Grade 12 - General Education - Nkosibomvu Secondary School (2010 - 2014)

Receptionist Certificate - Boston City Campus and Business College (2017 - 2018)