Nonkululeko Nyoka

A team player, with a commitment to customer service, who possesses a long track record of working in various sales roles, coupled with good computer skills and the ability to communicate confidently at all levels. I have a highly organized approach, plenty of initiative, and a genuine desire to contribute to the ongoing success of your Office. I have a reputation for delivering high-quality, personal service to both junior and senior work colleagues.

A well-experienced business developer with an understanding of the process behind building a relationship with the client telephonically and directly to clients through presentations, meetings, social events etc. clear communication (written and verbal clarity), able to educate clients about the product and create a need of the product to a client for a client to see that it is their benefit to have the product. I also have strength in maintaining long term relationship with clients through communication and transparency.

Adaptable

Sales and Business administrator with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

Sales Coordinator - The Headache clinic - Johannesburg

(2019-09)

Following standardized company procedures relating to all aspects of Office performance

• Verifying customer order accuracy
• Sales data management
• Customer communication
• Looking for new business
• Sending out quotations to clients and invoices
• Maintaining the client relationships
• Marketing the business
• Supported external sales team updating CRM and helping sales activities by proactively calling customers.
• Negotiated prices with internal and external providers to maximise sales profits.
• Reported on sales progress and identified requirements to achieve monthly targets.
• Produced sales reports informing team on performance and opportunities.
• Promptly responded to quotation requests, completing within specified company timeframes.
• Met customer service standards through proactive care, building client loyalty.

Sales executive - Lumoss Mouldings - Johannesburg

(2017-03 - 2018-04)

Communicating with buyers from retail shops, selling products to retail buyers.

• Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
• Customised service offerings to accommodate consumer needs.
• Liaised with potential customers to determine needs and provide recommendations.
• Showcased product features and benefits to drive sales.
• Closed large sales to exceed quota and align with company targets.
• Managed customer relationships through consultative sales techniques to attain individual sales goals.
• Applied processes and systems with proven results to increase customer satisfaction.
• Utilised financial statistical data to evaluate sales information.
• Overhauled lead generation procedures to trigger growth in territory.

Creditors control clerk - Education Credit Control Management - Johannesburg

(2014-10 - 2017-02)

Managing outstanding debt on behalf of Schools, Hospitals, ambulance service providers and rehabilitation centers.

• Implemented visual merchandising standards for engaging front-lane displays and endcaps.
• Executed account updates and noted account information in company data systems.
• Safeguarded sensitive and confidential data in compliance with security best practices.
• Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
• Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
• Monitored office inventory and supplies, promptly ordering low stock items on Agile System.
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
• Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries.

Debt Collector - Brooks and Luyt attorneys - Johannesburg

(2013-06 - 2014-08)

• Debt collection, legal advisor.
• Met demands of busy collections group by performing high volume of daily calls.
• Processed payments over phone and set up recurring drafts.
• Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
• Liaised with debt recovery agents or solicitors regarding outstanding accounts.
• Uploaded data in accordance with company policies, data security protocols and local legislation.
• Gathered required information from customers for settlement reviews and followed up on management determined results.
• Documented discussions and actions in customer accounts and collections database.
• Helped new and existing customers with wide range of debt collection and payment queries.

Bachelor of Business Administration - BBA - Regents Business School (2026)

Matric Certificate - Commerce Studies - Emshukantambo Secondary school (2009-12)

Certificate of Higher Education - Business Administration - Technoserve (2021-05)