Nonsindiso Mbatha

Motivated and reliable professional with experience in customer service, call centre operations, education support, and retail environments. Strong communication, organisational, and problem-solving skills with the ability to work effectively in fast-paced environments. Skilled in assisting customers, handling enquiries, supporting administrative tasks, and collaborating with teams to achieve organisational goals.

Call Centre Agent - CCI Career Box - Durban

(2024-11 - 2025-07)

• Assisted customers with enquiries and problem resolution.
• Handled inbound and outbound customer calls professionally.
• Maintained accurate customer records and call information.
• Demonstrated excellent communication and active listening skills.
• Worked effectively in a target-driven and fast-paced environment.

Educator Assistant - Sakhumuzi Primary School - Pongola

(2020 - 2021)

• Assisted educators with daily classroom activities and learner support.
• Prepared learning materials and maintained classroom organisation.
• Supported lesson preparation and administrative classroom tasks.
• Encouraged a positive and engaging learning environment.
• Developed strong interpersonal and communication skills through learner interaction.

Buyer Assistant - Truworths Fashion - Pongola

(2021 - 2022)

• Assisted customers with product selection, enquiries, and purchases.
• Supported stock control and merchandising activities.
• Maintained accurate product displays and organised sales areas.
• Delivered professional customer service in a fast-paced retail environment.
• Assisted with administrative and operational support tasks.

Diploma - Language Practice - Durban University of Technology (DUT) (2021 - 2025)

Matric Certificate - Mbhekwa High School (2014 - 2018)