Service Consultant | Administrator
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I am an hardworker ,dedicated and committed individual . With the experience of 13 years in the Banking Industry . Given the opportunity to express my experience I can deliver to the deadline .
NAME OF THE COMPANY : Empini Holdings POSITION : Administrator PERIOD : June 2021 to date JOB DESCRIPTION : Promote good customer service by attending to customer complaints. PA to CEO Marketing of all the seminars we have Drive sales for our products. Resolve customer complaint. Handle all customers’ enquiries both on WhatsApp and emails.
SME – Team Assistant – 2016 - 2019 Act as 2IC to Alpha _ Attend meeting FAIS attestation is signed and sent to KI. Process XDS payment ( SAP ) Requestor for new users, password reset XDS Salesforce monthly stats for the Team Absenteeism tracker update ( ICAS report ) System access – IMSP, FBSS card creation Make sure as department the compliance are completed. Make sure that RDB is updated for MI purposes. Log calls for all system issues within Department and does escalations
Matric with NQF6 Financial Markets
NQF 5 IT Technical Support
NQF 6 IT Service Desk Support
