Noreen Adonia Smith

Results-driven administrative professional with experience in operations support, customer service, fleet administration, claims processing, and telecommunications administration. Skilled in coordinating high-volume requests, maintaining accurate records, resolving service issues, and ensuring compliance with operational procedures. Proven ability to perform efficiently in fast-paced environments while delivering excellent customer service and maintaining strong stakeholder relationships.

Proficient in Microsoft Excel, reporting, scheduling, and system administration. Seeking to contribute strong organisational and administrative expertise within a professional corporate environment.

Sims Administrator - Cartrack Holdings Pty Ltd

(2025-05)

• Manage and resolve service tickets while maintaining high service delivery standards
• Coordinate with service providers to ensure uninterrupted connectivity and operational continuity
• Perform SIM activations, reinstatements, and system updates in accordance with company procedures
• Maintain accurate system records and ensure compliance with internal operational processes
• Provide administrative support in a fast-paced, deadline-driven environment

Corporate Fleet Administrator / 2IC - Cartrack Holdings Pty Ltd

(2022-04 - 2025-04)

• Coordinated fleet-related administrative processes and customer service operations
• Managed high-volume inbound and outbound communication with clients
• Prepared operational reports and maintained accurate data using Microsoft Excel
• Assisted with team leadership responsibilities including coaching, training, and performance monitoring
• Ensured compliance with company procedures and service delivery standards

Claims Processor & Policy Administrator - Finrite Administrators (Vodacom)

(2019-03 - 2022-04)

• Processed insurance claims in accordance with policy terms and compliance requirements
• Reviewed supporting documentation and made accurate approval or decline decisions
• Maintained professional communication with clients regarding claim updates
• Captured and updated records accurately on internal systems

Receptionist - Legends Barbershop

(2018-01 - 2018-07)

• Managed front desk operations and appointment scheduling
• Handled customer queries and ensured a professional client experience

Sales Agent / Documentation Administrator - Market South Africa

(2017-03 - 2017-12)

• Assisted clients with financial product applications and documentation
• Ensured all documentation was complete and compliant before submission

Matric / Grade 12 - Lancea Vale Secondary School (2015)