Nosifundo Simelela

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Call Centre Operator/ Controller - City Bawl Armed Respons

(2021-08-11)

• To attend and serve clients security emergencies
• Receive calls and assist clients to update their information on the database
• Make outgoing calls upon receiving alarm to find out if all in order with the clients
• I have further developed my customer service skills as well as the ability to maintain a positive and professional demeanor when working with clients from different backgrounds

Call Centre Operator/ Controller - Chubb Security

(2014-11-11 - 2020-12-31)

• To attend sand serve clients security emergencies
• Receive calls and assist clients to update their information on the database
• Make outgoing calls upon receiving alarm to find out if all in order with the client
• I have further developed my customer service skills as well as the ability to maintain a positive and professional demeanor when working with clients from different backgrounds

Controller and Receptionist - GForce Security-Icon Building ( Site)

(2011-06-01 - 2013-03-31)

• Responsible for all receptionist tasks, including receiveng guests and handling the phone
• Managed the collection and storage of all video tapes and recording of all incidents with local law enforcement
• Through my job at Icon building I gained experience with receptionist tasks
• Learned how to handle guest in polite manner and to provide a good service

Controller - Hilton Hotel

(2010-12-15 - 2011-03-23)

• Responsible for the security of the hotel
• Managed the storage of the video tapes and controlled the recording all incidents
• In charge of supervising the guards
• Learned how to perform well in job with a lot of responsibility
• Gained experience with managing co-workers and also gained insight into hospitality industry

Cleaner & Examiner - Ellen & Arthur

(2004-10 - 2009-03)

• Responsible for cleaning duties in the canteen, as well as making tea for staff
• Once became an examiner tasked with examining and performing quality control on garments before they were dispatched to stores
• Learned to manage my time and tasks well to reach targets
• Learned to be meticulous in my work to ensure that noistake were made
• Gained experience working in a team

Grade 12 - Lwandlekazi High School (1999)

National Certificate (N4) - Electrical Engineering - Russel Technical College (2001)

Call Centre Certificate - Cornway Training (2009)

Practical Training - Electrical Engineering - College of Cape Town (2010)

Digital Literacy Workshop - Scalabrini Centre of Cape Town (2014)