Nosihle Dlamini

Hospitality professional with experience in managing front desk operations, handling guest inquiries, and providing excellent customer service. Adept at coordinating reservations, processing payments, and ensuring smooth check-in and check-out procedures. Committed to creating a welcoming atmosphere and maintaining high standards of service.

Skilled in handling guest inquiries, managing reservations, and coordinating with other departments to enhance guest experiences. Proficient in using hotel management software and maintaining accurate records. Always focused on providing exceptional service and fostering guest satisfaction.

Lodge Front of House - Timbavati Safari Lodge - Limpopo

(2025-04)

• Guest services: Welcoming guests, handling check-in/check-out, and responding to inquiries.
• Reservations: Managing room bookings, cancellations, and modifications.
• Administration: Handling paperwork, filing, and data entry.
• Communication: Coordinating with other departments and responding to guest requests.
• Financial tasks: Processing payments, managing billing, and handling petty cash, using gaap systems.
• Capturing and reading sales on sage.
• Managing the FOH using the Excel reservations systems
• Managing guest databases and records
• Processing payments and handling refunds
• Coordinating events and activities
• Maintaining accurate records and reports
• Providing excellent customer service
• Seeing off game drives and handing out breakfast and lunch packs.

Hotel Receptionist - Stayeasy Pietermaritzburg, Southern sun

(2024-10 - 2025-04)

• Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings using opera cloud systems.
• Handled emergency situations with composure, following protocols to ensure guest and staff safety.
• Facilitated smooth and concise check-ins, assigning rooms, issuing keys, and providing information.
• Welcomed guests warmly when entering the hotel, registering arrival on booking systems.
• Liaised with other departments to facilitate smooth operations and deliver consistent guest service.
• Maintained a tidy and welcoming reception area, reinforcing the hotel's commitment to high standards.
• Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
• Explained or demonstrated room features to prevent confusion. Took payments using card readers and POS machines.
• Utilized hotel management software to update guest information, ensuring accurate records and personalized service
• Handled reception phone calls to answer questions, resolve complaints, and redirect calls.
• Actively listened to customers to fully understand requests and address concerns.
• Processed guest payments for accommodation and services, maintaining accurate financial records.
• Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing the guest experience.

Customer Service Assistant - Checkers Hyper - Durban

(2019-10 - 2022-05)

• Meeting and exceeding the promotional service on extra savings cards.
• Commis chef (Pastry, hot and cold kitchen).
• Kitchen stocktaking, receiving.
• Drawing menu and budget.
• Deli - customer service, Cooking, Bakery - Health and hygiene assistant, Following recipes on baking.
• Liaised with customers to determine needs, provide recommendations and upsell services.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Completing all online orders and handing them over to the delivery team

Hotel Trainee - Mpekweni Beach Resort - Port Alfred

(2018-07 - 2018-12)

• Record and control of all incoming and ingoing mail in the register for record purposes.
• Render administrative support services.
• Doing guest check ins and outs.
• Welcoming guests.
• Checking availability of rooms and cancelling of the reservations.
• Capturing invoices and drawing budget.

Hotel Trainee - Beverly Hills Hotel, Tsogo Sun - Durban

(2017-01 - 2017-06)

• Reception and administration.
• Welcoming guests check ins and outs.
• Record and control of all incoming and ingoing mail in the register for record purposes.
• Customer relations.
• Stock management.
• Customer service.
• Opening and closing procedures.
• Store opening and closing duties.
• Sales techniques.
• Business development.
• Stock counting.
• Send faxes, answer phones, photocopying and take messages.
• Render administrative support services.
• Taking bookings for accommodation and restaurant.
• Checking availability of rooms and cancelling of the reservations.
• Capturing invoices and drawing budget.

Advanced Diploma - Hospitality Management - Durban University of Technology, Durban (2020)

Business Certificate - Hospitality Management - MSC Business College (2019)

National Diploma - Hospitality Management - Walter Sisulu University, Eastern Cape (2018)

Matric (Grade 12) - Fundokuhle Secondary School