Nosiphelo Zono

Dispatch Controller with hands-on experience coordinating vehicles, drivers and client communication in a fast-paced operational environment, seeking to bring these skills to a Trucking Dispatch & Operations Assistant role. Skilled in tracking real-time status updates across multiple channels, maintaining accurate records, and liaising between drivers, clients and management. Strong administrative background including data collection, reporting and inbox/records organisation, with solid computer literacy (MS Office, Google Workspace) and a fast learner on new systems and platforms.

Dispatch Controller at Fostertech Security (2024-07 – Present)

• Coordinate dispatch of vehicles and drivers, issuing accurate instructions and ensuring timely, effective outcomes for clients — directly transferable to load bidding and dispatch coordination for freight.
• Track and communicate status updates across multiple channels (WhatsApp, email, phone), keeping clients informed in real time, similar to relaying driver ETAs and shipment updates to customers.
• Document client interactions — inquiries, complaints and comments — and feed this information back to management for follow-up, supporting organised, accurate customer records.
• Maintain accurate, real-time logs and reports of incidents and operational activity, supporting data-driven decision-making and reliable record-keeping.
• Coordinate incident response across teams and shifts, ensuring clear communication, accountability and minimal operational impact.

Computer Laboratory Facilitator at Lujiza Public School (Click Foundation) (2022-02 – 2024-06)

• Acted as on-site liaison between the school and Click Foundation, maintaining a smooth working relationship and reporting on progress — comparable to coordinating updates between drivers, customers and management.
• Conducted surveys and ad hoc data collection, and prepared detailed weekly and monthly performance reports, building strong data tracking and reporting habits.
• Achieved 80% weekly usage and 100% active time through consistent monitoring, follow-up and organisation.
• Followed organisational SOPs on equipment security and incident reporting, and completed all required training.

Bachelor of Social Science – University of Fort Hare (2018 – 2021)

JavaScript Fundamentals & Programming Fundamentals – CodeSpace College (2022 – 2024)

Matric – Manyano High School (2017)