Nosiviwe Grootboom
Senior Associate
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About
I can speak Xhosa and English
Excellent problem solver
Patient Good Listener
I can communicate easily Calm under pressure and effective communication skills Knowledge of Microsoft Packages and Windows applications a I have telephone etiquette, knowledge retention, highest attention to detail and friendly person.
Experience
Technical Support Agent (Senior Associate)
Troubleshooting of ADSL (Asymmetric Digital Subscriber Line), Fibre to the Home/Business, a WCDMA, assisting customer with problems connecting to the internet, Email Related issues, a Troubleshooting PSTN Lines.
Education
EDUCATION
January 2009 — December 2009 ICLM Customer Management Level 4
Basic principles of CEM
Getting inside the mind of your customer
Evaluating, Interpretation and measuring the customer experience
Developing, designing and implementing (delivering) customer’s experience strategies
April 2007 Success SD Call centre Certification
Quality Customer Service O Proper Telephone skills
Understanding customer needs
Managing the Customer’s perception O Effective call handling
January — November 2006 Ndzondelelo High School Grade 12
- IsiXhosa
- English
- Biology
- History
- Business Economics
- Geography
