Noxolo Mafuleka

I am a hardworking, motivated and enthusiastic young South African seeking an opportunity to grow within the ICT industry through the Vodacom Youth Academy IT Learnership Programme. I am eager to learn, develop technical skills and contribute positively in a professional working environment.

Call Centre Agent - Call Centre Agency

(2019-01 - 2022-12)

• Handled inbound and outbound calls and assisted customers with queries.
• Provided accurate information and solutions in a professional manner.
• Captured and updated customer information on the system.
• Resolved customer complaints and ensured customer satisfaction.
• Met daily targets and performance standards.

Teacher Assistant

(2018-01 - 2019-12)

• Assisted teachers with lesson preparation and classroom activities.
• Supported learners individually and in groups with schoolwork.
• Helped maintain a neat and organised classroom environment.
• Handled administrative duties such as filing and record keeping.
• Built good relationships with staff, learners and parents.

National Senior Certificate (Matric) - Nottingham Road Combined School (2018-12)