Sankie Bvuma

Dedicated and detail-oriented IT Technician and aspiring Cybersecurity Analyst with extensive experience in VoIP systems, network support, cloud-hosted PBX infrastructure, Windows Server administration, and cybersecurity fundamentals. Skilled in troubleshooting, network security, TCP/IP, DHCP/DNS configuration, virtualization technologies, and endpoint support. Experienced in supporting enterprise communication systems, cloud platforms, and maintaining secure IT environments.

Passionate about cybersecurity, threat analysis, and protecting network infrastructure.

VoIP Engineer - Telecom Options South Africa

(2022-03)

• Configure and maintain NEC SL2100, Yeastar, and Grandstream IPPBX systems
• Configure SIP and analogue trunks for cloud-hosted PBX environments
• Troubleshoot VoIP quality issues using Wireshark packet captures
• Support Yealink and Grandstream IP phones
• Configure Ubiquiti and Grandstream access points
• Manage over 1,000 client PBX systems and support 1,890+ cloud-hosted users
• Configure voicemail, auto-attendants, and ring groups
• Install and maintain routers, switches, LTE gateways, and fibre connectivity
• Perform VoIP network troubleshooting and maintenance
• Train clients on PBX system usage and functionality

Technician - Clayton Communications

(2021-06 - 2022-03)

• CCTV IP configuration and troubleshooting
• Fibre optic cable testing and maintenance
• Fire system installation and programming (ZP1 & ZP2)
• Server room maintenance, including switches and storage systems
• Data and voice cabling installations
• Office 365 email configuration and troubleshooting
• Computer hardware repairs and maintenance

IT Technician - Matrix Warehouse

(2019-06 - 2021-06)

• Desktop and laptop diagnostics and repairs
• Windows and Linux installations
• Networking and remote support
• Office 365 setup and troubleshooting
• Printer setup and support
• Antivirus installation and maintenance
• Hardware upgrades and PC assembly
• Helpdesk support and customer service
• HDD to SSD cloning and system upgrades

System Development Learner - QI Solutions

(2019-01 - 2019-04)

• Website development using C#, HTML, CSS, and JavaScript
• Software testing and debugging
• Program modification and enhancement
• Research and implementation of software solutions

Systems Engineer - The Graduate Institute of South Africa (GISA)

(2018-06 - 2018-12)

• Windows 10 installations and support
• Windows Server 2016 installation and administration
• DHCP and DNS configuration
• VMware setup and maintenance
• TCP/IP configuration and troubleshooting
• Antivirus installation and endpoint support

IT Systems Engineer - The Graduate Institute of South Africa (GISA) (2018)

IT System Development - QI Solutions (2019)

National Senior Certificate - Dumela High School (2012)