Nozipho Mncwango

A dedicated and experienced customer service professional with a proven track record in call center operations and financial advising. Skilled in client communication, problem-solving, and sales, with a commitment to providing exceptional service and meeting targets.

Financial Advisor - OLD MUTUAL

(2020-03-02)

• Calling clients and making appointments with them.
• Handling bad publicity, signing clients for new policies and reinstating old policies.
• Attending clients enquiries and complains professionally.
• Interacting with clients and building rapport.
• Selling funeral cover, Educational plan and Investment.

Call Center Agent - CCD COURIERS

(2017-06-06 - 2020-02-28)

• Handled high volumes of inbound and outbound calls, ensuring customer satisfaction.
• Booking appointments for collection and delivery of parcels.
• Rescheduled appointments to optimize team efficiency.
• Escalated complex queries to appropriate departments for resolution.

Receptionist - CCD Couriers

(2019-03 - 2020-02)

• Welcomed clients professionally and efficiently managed appointment schedules.
• Coordinated collections and communicated with departments to address client inquiries.

N4 - Human Resource Management - Rostec FET College (2014)

Grade 12 - Mpilisweni Secondary School (2013)