Medical Receptionist | Practice Administrator | Healthcare Support Professional
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Nozipho Beverley Phewa, a dedicated and highly experienced medical receptionist with over 15 years of hands-on expertise in healthcare administration. I bring strong interpersonal skills, a solid work ethic, and the ability to perform under pressure while maintaining professionalism and attention to detail. My experience has equipped me with a deep understanding of medical practice operations, patient coordination, and front-office efficiency.
I am computer literate, well-presented and skilled at managing multiple priorities, from patient communication to administrative workflows. I work well within a team and support clinicians with day-to-day tasks to ensure smooth practice functioning. I am committed to continuous learning and willingly undertake training to broaden my skills.
In addition to my reception background, I have worked as a practice manager for over two years in a small practice, where I gained valuable experience in managing operations, supporting staff, and maintaining high standards of service delivery.
Medical Receptionist & Practice Administrator – 15+ Years
Experienced in front‑office operations, patient communication, workflow coordination, and medical administration across busy healthcare practices. Skilled in managing bookings, medical records, authorisations, invoicing, PMB applications, and stock control. Known for professionalism, accuracy, and a calm, organised approach in high‑pressure environments.
Practice Manager – 2+ Years
Led daily operations in a small medical practice, supporting clinicians, coordinating staff, improving administrative systems, and maintaining high service standards. Strengthened patient experience through efficient processes and consistent communication.
Successfully managed front‑office operations for over a decade, ensuring smooth patient flow and excellent service.
Improved appointment and billing accuracy through strong attention to detail and system management.
Built trusted relationships with patients, doctors, and multidisciplinary teams through empathy and professionalism.
Streamlined administrative processes, reducing delays and improving practice efficiency.
Demonstrated strong problem‑solving skills, often resolving patient queries, authorisations, and operational challenges independently.
Recognised for reliability, work ethic, and the ability to remain composed under pressure.
Higher Certificate in Practice Management (NQF Level 5)
2025 – 2026
Focused on healthcare administration, financial management, patient flow, HR processes, and operational efficiency within medical practices.
Certificate in Cosmetology – Health & Skincare Therapy
Camelot International – 2004
Training included anatomy & physiology, skincare therapy, body treatments, customer care, and professional hygiene standards.
Coronationville Secondary School – 2003
Subjects: English, Afrikaans, Biology, Physical Science, Geography, Mathematics.
