Nqobile Sinethemba

Motivated and customer-focused professional with experience in sales and high-volume customer service. Skilled at understanding customer needs, explaining products and services, resolving enquiries, and building positive customer relationships. Has practical fundraising experience selling food and tickets and handling money responsibly. Reliable, adaptable and comfortable working in busy environments, with a strong willingness to learn and contribute to a retail team.

SALES AGENT at Doves Funeral (2026-06 – 2026-08)

• Identified customer needs and recommended suitable products and services.
• Built positive relationships with new and existing customers through professional communication.
• Worked toward individual sales targets using effective customer engagement and selling techniques.
• Explained product and service information clearly and supported customers with their decisions.

CALL CENTRE AGENT at Vantage BPO / Cartrack (2025-10 – 2026-04)

• Handled a high volume of outbound customer calls professionally and efficiently.
• Responded to customer enquiries, complaints and service requests while maintaining a positive experience.
• Explained products, services and company policies clearly and accurately.
• Captured and updated customer information and followed company procedures for confidentiality.

PART-TIME NANNY (2019-11 – 2022-12)

• Provided dependable care, supervision and day-to-day assistance.
• Prepared meals, assisted with homework and maintained a safe, organised environment.

Fundraising Volunteer at Church

Church Fundraising Volunteer

• Sold food and tickets at fundraising events, handled money responsibly, assisted with car-wash activities and worked cooperatively with other volunteers.

Grade 12 / Matric in English, isiZulu, Afrikaans, Life Sciences, Physical Sciences, Life Orientation and Agricultural Sciences – Ogwini Comprehensive Technical High School, Umlazi, KwaZulu-Natal (2019-01 – 2023-11)