Mazubane Aleeyyah
Customer-focused Sales and Customer Service Agent
Durban, eThekwini Metropolitan MunicipalityMember since November 27, 2025
Customer serviceProblem-solvingTeamwork
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About
Customer-focused Sales and Customer Service Agent with experience in insurance and retail campaigns. Skilled in sales, handling customer queries and complaints via chat and email, and delivering high-quality service while meeting performance targets. Reliable, confident communicator with strong problem-solving and teamwork skills.
Experience
Customer Service Agent - Outworx Call Centre
(2024-01 - 2025-01)
- Assisted customers with queries and complaints via chat and email for a UK retail campaign
- Provided accurate information while maintaining professionalism and service quality
- Resolved customer issues efficiently to ensure a positive customer experience
- Met quality standards and adhered to company procedures
Sales Agent - Sunbow Tents Manufacturers
(2024-01 - 2024-12)
- Assisted the company in selling its equipment to potential customers
- Engaged customers to understand needs and recommend suitable products
- Contributed to increasing sales through effective communication and persuasion
Sales Agent - Exhilare Call Centre
(2023-01 - 2023-12)
- Worked on a local insurance campaign selling car scratch and dent repair services
- Contacted potential customers and converted leads into sales
- Maintained product knowledge to confidently explain benefits to customers
- Worked towards achieving daily and monthly sales targets
Education
Higher Certificate - Economics and Management Sciences - University of South Africa (UNISA) (2025-01)
Bachelor Pass - Commerce Studies - Adams College High School (2018-01 - 2022-12)
Skills
Customer-focused Sales and Customer Service Agent
