Ntando Velelo

Results-driven Call Centre professional with experience in customer service, sales, and administrative support within fast-paced environments. Skilled in handling high-volume calls, resolving customer concerns efficiently, converting leads into sales, and maintaining confidentiality of sensitive information. Dedicated to delivering service excellence and contributing to organisational growth.

Volunteer Administrator at Orlando Clinic (2026-01 – Present)

Provide administrative support to clinic staff on an as-needed basis

• Provide administrative support to clinic staff
• Assist with patient registration and accurate data capturing
• Manage confidential patient records responsibly
• Support front-desk operations and patient inquiries

Broker at Bubble BPO (2025-01 – 2025-12)

Conducted high-volume outbound sales calls and customer information management

• Conducted high-volume outbound sales calls
• Explained products clearly and handled objections professionally
• Worked toward daily and monthly sales targets
• Captured and updated customer information accurately

Promoter at Y-Brand

Promoted products directly to customers and provided product recommendations

• Promoted products directly to customers to increase sales
• Assisted customers with product information and recommendations
• Contributed to achieving team sales targets

National Senior Certificate in Matric – Vorentoe High School (2024)