Patrick Nkemisetse

Results-driven and customer-focused Customer Service and Sales Professional with over 15 years of progressive experience in telecommunications, financial services, healthcare support, and research environments across South Africa and the United Kingdom. Demonstrated expertise in high-volume inbound and outbound call handling, credit control, complaint resolution, and consultative sales. Known for strong problem-solving skills, adaptability, and a consistent track record of meeting service and sales targets while delivering exceptional customer experiences.

Customer Care Consultant - Quantanite

(2023-05 - 2024-03)

• Provided professional customer support for online purchasing and printing of digital stamps.
• Guided customers step-by-step through online platforms to generate and print shipping labels accurately.
• Resolved customer queries efficiently while maintaining quality assurance and service level standards.
• Built customer confidence through clear communication and solution-focused support.

Data Collector - Topline Research Solutions

(2021-01 - 2023-02)

• Conducted structured interviews using Computer Assisted Telephonic Interviews (CATI).
• Collected face-to-face data through Computer Assisted Personal Interviews (CAPI).
• Ensured accuracy, integrity, and confidentiality of collected data in line with research standards.
• Met daily and project-based data collection targets within strict timelines.

Customer Care Consultant - Cell C

(2016-09 - 2020-10)

• Delivered end-to-end customer support to prepaid and postpaid customers in a fast-paced call centre environment.
• Resolved billing, account, and technical queries with a focus on first-call resolution.
• Managed escalated complaints professionally in line with company policies and SLAs.
• Consistently met quality, productivity, and customer satisfaction targets.

Sales Consultant - FNB

(2015-10 - 2016-03)

• Conducted outbound sales calls to existing customers.
• Sold Top-Up and Open Line contracts while meeting daily and monthly sales targets.
• Maintained accurate customer records and complied with financial regulations.

Customer Care Consultant / Credit Control - Cell C

(2012-09 - 2015-05)

• Delivered high-quality customer service across inbound and outbound channels.
• Promoted to Credit Control department handling arrears management and payment arrangements.
• Explained billing processes clearly to customers and supported debt recovery initiatives.

Field Agent - Hollard Group

(2011-10 - 2012-09)

• Sold financial products and onboarded new customers.
• Updated customer information and provided after-sales support.
• Built and maintained positive client relationships.

Domestic Supervisor - Simply Better Service (Basildon Hospital, UK)

(2007-01 - 2011-04)

• Supervised and trained staff within a hospital environment.
• Drafted work instructions and organised team meetings.
• Managed equipment and material supply to wards.
• Handled complaints, conducted risk assessments, and reported to management.

Construction & the Built Environment - South East Essex College (UK)

Microsoft Office - Tshimologo Technologies Funda Centre