Assistant store manager - istore Kolonnade Mall, Pretoria/Montana - Pretoria/Montana
(2025-08)
- Onboard new staff
- Understands target and define store level targets and individual goals in conjunction with the store manager
- Communicate direction,targets and expectations to the team
- Manage performance according to the store's business plan
- Conduct weekly discussions on staff sales performance
- Monitor and manage sales related reports and compliance
- Lead sales and services
- Manage customer complaints and returns
- Capturing cash ups,End of Day and consolidating daily recon reports
- Consolidate stock counts
- Manage cash handling and banking
- Visual merchandising,audits and staff training
Assistant Manager - iStore, Soweto - Soweto
(2023-11 - 2025-08)
- Championed inspirational leadership that drives team achievement towards targets and elevates the customer experience.
- Defined store-level targets based on thorough analysis of broader company objectives, aligning individual goals accordingly.
- Communicated clear direction, expectations, and targets to team members, fostering commitment and clarity.
- Conducted weekly team meetings to ensure alignment and reinforce objectives, promoting a culture of open communication.
- Managed performance in line with the company business plan, applying regular feedback mechanisms for improvement.
- Monitored and assessed sales-related reports to ensure compliance and identify areas for growth.
- Explained role expectations, responsibilities, and performance indicators to each team member, facilitating personal accountability.
- Planned and delivered on store-level objectives, allocating resources efficiently to enhance customer service.
- Ensured strict adherence to branding and merchandising standards, preserving brand integrity during customer interactions.
- Oversaw audits and compliance measures, promoting operational excellence and consistency in service delivery.
- Provided an outstanding customer experience by adhering to Apple- provided guidelines for merchandising and staff training.
- Addressed both employee and customer concerns promptly, reinforcing a customer-focused culture.
- Led sales, Small-Medium Business (SMB), and service/repair operations, ensuring efficient and effective service delivery.
- Analysed customer service reports and executed targeted action plans for continuous improvement.
Sales Consultant - iStore Soweto, Centurion - Centurion
(2017-08 - 2023-11)
- Surpassed sales targets and conversion rates, consistently achieving and exceeding objectives.
- Enhanced customer satisfaction by implementing feedback mechanisms and responding to escalations and queries.
- Facilitated an exceptional customer experience through personalised service and appointment bookings.
- Streamlined the refund and exchange process to improve customer retention and satisfaction.
- Managed manual payment processes, ensuring accuracy and compliance with procedural standards.
- Captured and processed contracts using Siebel and CRM systems for MTN, Vodacom, and Telkom.
- Oversaw sales floor operations and supervised the sales team, ensuring high performance and adherence to goals.
- Authorized discounts and handled EFT transactions, maintaining financial integrity.
- Delegated tasks effectively to staff members to optimise store performance.
- Executed comprehensive stock take processes, ensuring accuracy in inventory management.
- Administered cash-ups, confirming all monetary deposits into the drop safe at day's end.
- Executed cellular contracts and managed finance, voice, and data transactions seamlessly.
- Safeguarded company assets and adhered to all policies, minimising risk and stock loss.
Cellphone specialist - Jet (Edcon), Midrand - Midrand
(2013-03 - 2017-07)
- Enrolled customers cellphone insurance and managed queries regarding coverage and claims.
- Processed cellphone insurance claims efficiently, ensuring both accuracy and swift resolutions.
- Facilitated new account setups and conducted cellphone sales to enhance customer offerings.
- Managed the receipt and dispatch of stock (cellphones), optimising inventory flow.
- Coordinated repair bookings and followed up with the repair centre to ensure customer satisfaction.
