Nthabiseng Mopedi

Accomplished customer-focused professional with over 10 years of progressive experience across sales, call centre operations, data capturing, collections support, and customer account management. Demonstrates a strong track record of exceeding sales and service targets through effective customer engagement, proactive follow-ups, and efficient resolution of complex customer queries. Maintains high standards of data accuracy, confidentiality, and compliance with internal controls, regulatory requirements, and company policies.

Recognised for strong communication and analytical problem-solving skills, with the ability to manage high-volume workloads, meet strict performance metrics, and support cross-functional teams to improve operational efficiency, customer retention, and overall business performance.

Collections Specialist - Clientêle

(2025-10 - 2026-03)

• Managed accounts receivable portfolios by monitoring customer aging reports and ensuring timely collection of outstanding balances.
• Captured payment files into the system/database to update policies accounting information
• Conducted proactive collections activities through phone and email communication to follow up on overdue invoices and secure payment commitments.
• Negotiated payment arrangements and settlement plans in line with company credit policies to reduce delinquent accounts.
• Processed and accurately allocated incoming payments, ensuring correct posting to customer accounts and reconciliation of discrepancies.
• Maintained detailed and up-to-date records of customer interactions, payment agreements, and account status within internal systems.
• Investigated and resolved billing disputes by collaborating with internal stakeholders, including Sales, Customer Service, and Finance teams.
• Prepared and submitted regular collections reports, including aging analysis, payment status, and high-risk account reviews.
• Monitored customer credit risk, identified accounts at risk of non-payment, and escalated issues to credit management when required.
• Ensured compliance with internal controls, company policies, and regulatory requirements related to debt collection and customer data.

Data Capturer & Call Centre Agent - Q Link Holdings (Pty) Ltd / Summit

(2014-04 - 2023-08)

• Managed high volumes of inbound and outbound calls, delivering professional customer service and resolving queries within defined service-level agreements (SLAs).
• Accurately captured, verified, and maintained sensitive customer and transactional data within internal systems, ensuring data integrity, confidentiality, and compliance with company policies.
• Updated and maintained customer records, call logs, and documentation to support operational reporting and audit requirements.
• Monitored daily workflows to ensure documentation completeness, process adherence, and efficient turnaround times.
• Supported sales and customer service teams by compiling operational reports, maintaining Excel spreadsheets, and managing electronic and physical filing systems.
• Identified recurring customer issues and escalated trends to supervisors, contributing to improved service processes and customer experience initiatives.
• Consistently met performance and quality targets, contributing to improved customer satisfaction, call resolution times, and client retention.

Cellphone Specialist - Edcon (via Quest Placement Agency)

(2011-03 - 2013-12)

• Advised customers on mobile devices, accessories, and service plans by assessing needs and recommending suitable products and solutions.
• Provided first-line technical support by diagnosing and resolving common handset, SIM card, and connectivity issues.
• Processed sales transactions accurately, ensuring compliance with company policies and point-of-sale procedures.
• Maintained accurate inventory records, conducted regular stock counts, and managed incoming stock to minimize discrepancies and stock shortages.
• Delivered high-quality after-sales support by following up on unresolved customer issues and ensuring timely resolution.
• Built and maintained strong customer relationships, contributing to repeat business and improved customer loyalty.
• Consistently achieved or exceeded individual and team sales targets through proactive engagement, upselling, and cross-selling techniques.

Sales Consultant - Ellerines Holdings (Pty) Ltd

(2010-05 - 2010-12)

• Delivered tailored customer solutions by assessing individual needs and recommending furniture and home appliance products, enhancing customer satisfaction and repeat business.
• Consistently exceeded monthly sales targets by leveraging persuasive product presentations, strategic negotiations, and effective closing techniques.
• Managed end-to-end sales processes, from initial customer engagement to after-sales follow-up, ensuring a seamless and high-quality customer experience.
• Accurately processed payments, credit applications, and contract documentation in compliance with company policies, maintaining financial integrity.
• Developed and maintained a loyal customer base through proactive engagement, relationship building, and superior service delivery.

Business Management - Intec College

Senior Certificate (Grade 12) - Alabama High School (2000)