Nthatisi Rapase

Friendly, organized, and customer-focused professional with a strong background in customer service, administrative support, and team collaboration. Skilled in managing front-desk operations, handling inquiries, and ensuring a positive visitor experience. Brings experience in Quality Assurance and process optimization, with proficiency in SAP and project coordination to support smooth day-to-day office operations.

Known for strong communication, time management, and problem-solving skills, as well as a professional and welcoming manner in fast-paced environments.

Front Desk Receptionist at Bush Radio (2024-07 – Present)

• Managed a busy switchboard with efficiency and professionalism, handling high volumes of calls while ensuring smooth internal and external communication.
• Filtered and redirected calls accurately, improving caller satisfaction and response time.
• Maintained optimal functionality of the switchboard system, minimizing downtime and communication delays.
• Streamlined daily administrative processes by distributing emails promptly, organizing documentation, and maintaining up-to-date records.
• Took meeting minutes and prepared accurate reports, contributing to effective decision-making and follow-ups.
• Managed photocopying, filing, and correspondence logging to support organizational efficiency and information access.
• Coordinated bookings, deliveries, and dispatch of company materials, ensuring timely collection or mailing, reducing delays and missed communications.
• Supported travel and accommodation arrangements for staff, enhancing logistical efficiency and reducing costs through smart coordination.
• Proactively familiarized with ongoing company projects to offer informed assistance and anticipate needs.
• Handled petty cash with precision, issuing cash slips, capturing transactions digitally, and performing monthly reconciliations, ensuring financial transparency and accountability.
• Maintained accurate staff attendance registers and tracked leave records, contributing to payroll and HR reporting accuracy.
• Ensured compliance by monitoring and documenting daily attendance, promoting accountability across departments.
• Maintained a tidy, welcoming reception area that reflected the company's professional image.
• Took initiative to assist with various tasks beyond core duties, demonstrating reliability, adaptability, and a strong work ethic.

Quality and Regulation Assistant Intern at Brenntag (2021-08 – 2023-02)

• Managed a shared mailbox, improving response times by 30% through streamlined organization and prioritization of queries.
• Liaised with vendors to request and update essential quality and food safety documentation, achieving a 25% enhancement in the completeness and accuracy of records.
• Actively participated in departmental meetings and collaborated with team members, leading to a 30% decrease in unresolved issues and improved team cohesion.
• Updated and maintained tracking systems, working files, and schedules, resulting in a 20% improvement in data accuracy.
• Responded to customer queries timeously which resulted in a 50% increase resolved queries leading to improved client satisfaction.
• Provided timely feedback to stakeholders, enhancing overall project transparency by 25%.
• Led the control of documents, maintaining regulatory folders and databases with a 20% reduction in document retrieval time.
• Initiated the collection of necessary information from new suppliers through monitoring forms, contributing to a 20% increase in the speed of onboarding.
• Responded to customers' and suppliers' questionnaires efficiently, meeting 100% of deadlines and ensuring compliance with industry standards.

Laboratory Assistant at Portland (2021-08 – 2023-02)

• Executed efficient on-site stone crushing operations, achieving a 15% increase in processing speed by optimizing equipment settings and streamlining workflows.
• Implemented safety protocols resulting in a 20% reduction in workplace accidents during stone crushing activities.
• Conducted meticulous gradings of materials, ensuring precision and accuracy in results, leading to a 10% improvement in overall grading consistency.
• Took charge of updating and maintaining all incoming documents, achieving a 100% accuracy rate in documentation.
• Demonstrated exceptional attention to detail in sample collection procedures, contributing to a 15% reduction in sample contamination incidents.
• Facilitated weekly team meetings to discuss ongoing projects and address any challenges, resulting in a 15% increase in overall team productivity.
• Collaborated with the quality control team to identify and rectify inconsistencies, resulting in a 12% enhancement of product quality.
• Implemented an organized filing system, reducing document retrieval time by 25% and enhancing overall laboratory efficiency.
• Responded to customers' and suppliers' questionnaires efficiently, meeting 100% of deadlines and ensuring compliance with industry standards.

Course in Principles of Occupational Health and Safety – Alison Education (2023 – 2023)

Course in Management Systems – Alison Education (2023 – 2023)

Diploma in Management Assistant – NorthLink College (2019 – 2019)

National Senior Certificate in Grade 12 (2016 – 2016)