Quality Assurance Monitoring
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My name is Ntombi Ngozo I have been working in a call center environment for the past 10years over the years, I have been more exposed in the Collections environment, I have helped customers rehabilitate their accounts and educated them on the importance of paying their account. And in all the year my what was exciting was to see customers being debt free and coming back to inquire for more. I believe I have a debth understanding of debt recovery holistically as studied and graduated.
In the field
I'm a self-motivated person who is innovative who is very ambitious ambitious.
I currently working at MTN in the EBU space as a Quality Assurance Monitor.
I have studied the Debt recovery framework NQF LEVEL 4
