Nuhaa Isaacs
CUSTOMER SERVICE, ACCOUNT MANAGEMENT, B2B
Hire this person
Send a job offer directly to this candidate
About
Account management, remote B2B client support with over 6 years of experience. Worked for one of the world's biggest e-commerce companie. More than capable of achieving successful client relationships and staying on par with expected KPI goals. In my recent role I managed 130-180 queries weekly through different channels. I am extremely adaptable and able to work efficiently on any system.
Experience
Customer Service Associate - B2B at Amazon Development Centre (2020-03 – 2026-09)
Handling 5 regions in the EU which includes Germany, France, Italy, Spain and United Kingdom. Initially started as a retail agent handling day to day calls, email and live chat simultaneously. Began coaching agents to improve and meet KPIs.
Moved over to the B2B sector where I assisted business clients with day to day queries such as invoicing, tax inquiries, ticketing, parcel tracking, business analytical reports, account admin and management. Additional to my daily responsibilities to assist my manager I provided coaching and mining for colleagues. I had also taken on the task to send out policy updates and putting together huddle packs for the department to view in order to stay updated with all necessary changes.
Customer Service Executive (Insurance) Australian Campaign at EXL (2019-06 – 2020-01)
- Assist existing and new clients with opening up or amending policies for car, home and content insurance.
- Accept inbound calls as well as upselling.
Education
NQF 4 NSC – Livingstone High School (2013 – 2018)
