Thobekile Mathebula
Customer Service
About
Dedicated and results-driven customer service and collections professional with over 10 years of experience in customer service, sales, debt collection, and account management. Skilled in handling inbound and outbound calls, resolving customer complaints, negotiating payment arrangements, managing overdue accounts, and maintaining strong client relationships.
Experience
Customer Service - NUTUN
(2025-07)
Handle inbound customer calls, monitor accounts, resolve disputes, send emails, maintain records, and ensure compliance.
Collection Agent - NIMBLE CREDIT SOLUTIONS
(2022-02 - 2025-06)
Managed overdue accounts, negotiated payment arrangements, updated databases, and assisted customers with payment solutions.
Fragrance Advisor - PRESTIGE COSMETIC GROUP
(2013 - 2021)
Provided customer consultations, achieved sales targets, upsold products, and resolved customer concerns.
Cashier - McDONALD'S SANDTON
Processed orders and payments, promoted specials, balanced cash, and delivered excellent customer service.
Education
Call Centre Certificate - Cornerstone (2011 - 2011)
Grade 12 - South West Gauteng College (2009 - 2009)
Computer Literacy Certificate - Training Centre (2008 - 2008)
