Nwabisa Nontanda

Administrative and Virtual Assistant professional with 5+ years' experience supporting client onboarding, compliance documentation, and office operations across financial services and education. Known for accurate record-keeping, dependable follow-through, and calm handling of client queries. Currently completing a Long-Term Insurance Advisor qualification; comfortable with Microsoft Office and Google Workspace, and adaptable to remote, tech-forward work environments.

Financial Advisor Assistant at Fairbairn Consult (2024-01 – Present)

• Support client onboarding, documentation, and compliance processes, ensuring records meet regulatory and company standards
• Maintain accurate and confidential client files across the full client lifecycle
• Respond to client queries on financial products, escalating complex cases as needed
• Prepare reports and supporting materials for portfolio reviews
• Identify and implement small process improvements that reduce administrative turnaround time

Learner Support Agent (Freelance/Contract) at Department of Education (2013 – 2017)

• Provided learner support services on a freelance basis for the Department of Education
• Maintained accurate records and communication throughout the engagement

Administrative Clerk at Jongilizwe College (2018-01 – 2023-10)

• Maintained student and staff records with a strong track record of accuracy over a 5-year period
• Coordinated scheduling, correspondence, and day-to-day office operations for the department
• Handled financial administration tasks including billing queries and reconciliation support
• Organized and minuted internal meetings, ensuring timely follow-up on action items
• Redesigned filing and document organization systems to improve retrieval speed and reduce errors

Teller / Customer Service Clerk at Absa Bank (2007-12 – 2012-01)

• Processed daily customer transactions accurately under time-sensitive conditions
• Managed cash float and completed daily reconciliations with zero discrepancies
• Resolved client queries professionally, maintaining high customer satisfaction
• Guided clients through documentation and banking processes
• Promoted digital banking channels and cross-sold relevant products, contributing to branch targets

Grade 12 – St. Cuthbert's Senior Secondary School (2003)