Obakeng Letlape

A dedicated and people-oriented hospitality and tourism professional with hands-on experience across front office administration, customer service, reservations, food & beverage operations, and team supervision. Known for maintaining a warm, professional presence in guest facing environment, handling bookings and quotations with precision, and supporting smooth daily operations. Brings strong organisational abilities, excellent communication, and a commitment to delivering high-quality guest experiences.

Food & Beverage Supervisor - The Humewood Hotel - Port Elizabeth

(2025-01 - 2026-12)

In this current role as a Food & Beverage Supervisor, manage daily operations of the department to ensure consistent, high-quality service and guest satisfaction.

• Supervise and train waiters and baristas
• Maintain inventory levels
• Uphold cleanliness and organisation in all service areas
• Handle guest complaints professionally
• Communicate updates between the kitchen and service teams
• Support management with opening and closing duties
• Oversee POS accuracy
• Process payments
• Reconcile cash drawers
• Report vacancies

Food & Beverage Attendant - The Humewood Hotel - Port Elizabeth

(2023-01 - 2024-12)

As a Food & Beverage Attendant, supported smooth daily operations by assisting new staff, responding to guest requests, and maintaining stock levels throughout each shift.

• Performed barista duties
• Prepared hot and cold beverages according to the menu
• Helped new employees become confident in drink preparation and overall service

Receptionist - The Humewood Hotel - Port Elizabeth

(2022-01 - 2024-12)

While working as a Receptionist, ensured professional customer interactions by welcoming guests, answering enquiries, and managing reservations through the Semper system.

• Checked guests in and out
• Created quotations and invoices
• Emailed daily front-desk reports
• Handled incoming calls
• Assisted visitors
• Contributed to efficient front-office operations

Receptionist - The Vic Boutique Hotel - Port Elizabeth

(2022-05 - 2022-07)

At The Vic Boutique Hotel, managed incoming calls, supported guests with reservations, and directed clients to the appropriate departments.

• Maintained a well-organized filing system
• Handled emails
• Ensured the front desk remained tidy
• Prepared quotations
• Communicated check in and check out details with housekeeping to maintain operational flow

Diploma - Tourism Management - Nelson Mandela University (2020-01 - 2023-12)

National Senior Certificate - Matric - Khayalethu High School (2019-12)