Customer service and Sales experience
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Dedicated Customer Service Consultant with sales and experienced airline consultant, motivated to maintain customer satisfaction and contribute to company success and work my way into management position. Proven ability to work under pressure and establish rapport with client and exceed sales and service quotas. Only together we can build a better future, therefore my communication and team-working skills.
Enjoy going to the movies with my kids or Netflix and chill at home.
May 2022 to May 2023
Booking and confirming flights and insurance.
First line of contact for escalations.
Email and telephonic conversations with clients
International and domestic bookings.
Online check-in, seat reservation and amendments to flights.
Liaising with clients regarding travel requirements.
Systems and taking payment as well receipting and invoicing.
Webhelp SA - Cape Town, Western Cape
Assisting Customers with Booking Holidays and Flights
. Making and Amending Hotel and Flight Bookings booking reservations on Actom live systems
Assisting with online check-in and boarding passes for flights
Customer engagement through phone, Emails and web chat.
Inbound Customer services and Outbound Feedback
Soft Sales of Flight and Hotel Packaging
Making payments in real time and debit order payments
Resolving escalations in a timely and Professional Manner
Ensuring customer satisfaction and World Class Customer Services
Assisting customers with online shopping on Very and littlewoods sites by
Shopdirect.
Arrange returns, delivery and collection and faulty items
Updating and capturing customers information as well as Email correspondence A De Vos Attorneys - Cape Town, Western Cape
Resolving queries, Claims and managing Diary for Debtors
Rehabilitating Accounts and applying Legal Procedures According to NCR
Updating and Capturing current Information of Debtors
Matric plus N1 mechanical engineering
