Odette Ground

Dedicated Customer Service Consultant with sales and experienced airline consultant, motivated to maintain customer satisfaction and contribute to company success and work my way into management position. Proven ability to work under pressure and establish rapport with client and exceed sales and service quotas. Only together we can build a better future, therefore my communication and team-working skills.

Enjoy going to the movies with my kids or Netflix and chill at home.

Flysfair

May 2022 to May 2023

Booking and confirming flights and insurance.

First line of contact for escalations.

Email and telephonic conversations with clients

International and domestic bookings.

Online check-in, seat reservation and amendments to flights.

Amadeus experience

Liaising with clients regarding travel requirements.

Systems and taking payment as well receipting and invoicing.

Customer Service Consultant

Webhelp SA - Cape Town, Western Cape

October 2017 to 2019

Assisting Customers with Booking Holidays and Flights

. Making and Amending Hotel and Flight Bookings booking reservations on Actom live systems

Assisting with online check-in and boarding passes for flights

Customer engagement through phone, Emails and web chat.

Inbound Customer services and Outbound Feedback

Soft Sales of Flight and Hotel Packaging

Making payments in real time and debit order payments

Resolving escalations in a timely and Professional Manner

Ensuring customer satisfaction and World Class Customer Services

Assisting customers with online shopping on Very and littlewoods sites by

Shopdirect.

Arrange returns, delivery and collection and faulty items

Updating and capturing customers information as well as Email correspondence A De Vos Attorneys - Cape Town, Western Cape

September 2016 to 2017

Resolving queries, Claims and managing Diary for Debtors

Rehabilitating Accounts and applying Legal Procedures According to NCR

Updating and Capturing current Information of Debtors

Matric plus N1 mechanical engineering