Customer service representative
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To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
2024-04/01 /current
Merchants , Parktown, Johannesburg
and holiday shifts.
2023-08 -
2023-11 Contact Centre Agent
Webhelp , Braamfontein, Johannesburg o Take customer calls and provide accurate,
satisfactory answers to their queries and concerns o De-escalate situations involving dissatisfied customers, offering patient assistance and support using the Enhance model.
o Determines eligibility by comparing client information to requirements o Establishes policies by entering client information; comparing pricing for service delivery o Get in communication with customers from the
US to activate, troubleshoot their device and also deal with billing (crediting if there are any errors and ensure customer satisfaction)
Reason for leaving: Family responsibility
2022-05 -
2022-11
Truworths Head Office , Cape Town
selling products based on customers'' needs and preferences during calls.
Reason for leaving : Relocation
2021-11 Matric
Curro Midrand Sagewood - Midrand,
