Olerato Maleme

FAIS compliant short-term insurance sales consultant (156 credits, RE5, personal & commercial COB) with 5,+years in insurance, sales and customer service, office Admin NQF 4, Best New Employee 2017 at Altech Netstar FAIS & COMPLIANCE RE5: passed |COB: personal lines-completed | commercial Lines - completed qualification : short- term insurance NQF 4 -156 FAIS credits | office Admin NQF 4

short-Term insurance consultant at oaksure insurance (2022-10 – 2024-06)

• Selling personal & commercial short- term insurance products, advertising on cover compliance
• Policy administration, retentions and FAIS compliance sales consultan oaksure (insurance samurai) From
• sold personal & commercial short- term insurance, retention & Queries

Hallmark Risk and financial services (2026-02 – 2026-11)

customer service Agent at Altech Netstar (2016-11 – 2018-08)

• Answered incoming calls/emails, resolved complaints, liaised with departments
• captured updates & banking changes, followed scripts, routed calls, provided products info
• Documented calls, completed logs & reports, followed up | Awards:Best New Employee 2017.

waitress at Nandos (2015-04 – 2016-10)

• Provided excellent customer service,took orders and served food & beverages
• Handled customer queries and complaints in a friendly and professional manner
• processed payment,operated POS, balanced cash ups and reconciliations
• Maintained cleanliness and hygiene standards, restocked and assisted team
• worked under pressure in a fast paced environment

NQF Level 4 in office Administration – Westcol College (Carletonville)

NQF Level 4 (156 credits) in short-Term insurance – Hollard (2022-02 – 2023-02)