Olorato Manyanye
Customer-focused professional with supervisory experience and a solid foundation in Tourism Management
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About
I am a customer-focused professional with supervisory experience and a solid foundation in Tourism Management. I have demonstrated the ability to coordinate teams, maintain operational standards, and deliver exceptional service in fast-paced environments. My strengths lie in leading by example, resolving challenges efficiently, and creating positive customer experiences while supporting business objectives.
I bring professionalism, accountability, and a strong commitment to operational excellence in every role I undertake.
Experience
Supervisor - MAMAB
(2024-06 - 2025-12)
Worked during school holidays (June 2024 – December 2024 and June 2025 – December 2025)
- Coordinated daily team activities, ensuring smooth operations and consistent service delivery.
- Delegated tasks effectively, improving workflow efficiency and team productivity.
- Resolved customer concerns promptly, enhancing customer satisfaction and retention.
- Monitored staff performance and provided support to maintain high service standards.
- Enforced workplace procedures, contributing to a safe and compliant work environment.
- Assisted with stock monitoring, reducing shortages and supporting operational continuity.
- Trained and guided new team members, accelerating onboarding and workplace integration.
- Maintained accurate operational records, supporting effective decision-making.
- Promoted teamwork and accountability, fostering a positive and productive work culture.
Education
Tourism Management N5 - Tourism Management - Northern Cape TVET College (2025)
Tourism Management N4 - Tourism Management - Northern Cape TVET College (2024)
National Senior Certificate (Matric) - Kgomotso High School (2023)
