Onkgo Galetuki

Dedicated and customer-focused professional with experience in customer service, client support, and sales assistance. Skilled in handling customer queries through telephone, email, and chat platforms, resolving complaints, retaining clients, and achieving performance targets in fast-paced environments. Strong communication, problem-solving, and relationship management abilities with a proven track record of delivering excellent customer experiences while supporting business objectives and compliance standards.

Customer Service Representative - DashBPO - Johannesburg

(2024-12)

• Manage customer interactions professionally through inbound and outbound communication channels
• Assist customers with queries, complaints, and account-related concerns
• Identify customer needs and provide suitable solutions
• Maintain accurate customer records using CRM systems
• Achieve daily and monthly productivity and service quality targets
• Ensure compliance with company policies and procedures
• Consistently meet or exceed monthly KPI and customer service targets
• Successfully resolve complex customer complaints professionally
• Contribute to improved customer satisfaction levels

Call Centre Agent - IntelliBPO - Johannesburg

(2023-01 - 2024-02)

• Assisted customers with account updates, requests, and issue resolution
• Maintained professional communication and customer service standards
• Performed administrative duties and updated customer information accurately
• Worked collaboratively with team members to achieve operational goals
• Recognised for strong communication and customer handling abilities
• Maintained professionalism during difficult customer interactions

Customer Service Representative - Chomane Funeral Services - Johannesburg

(2017-08 - 2017-11)

• Assisted customers with account updates and issue resolution
• Maintained professional selling and upselling standards
• Handled administrative duties and updated customer information accurately

Grade 12 National Senior Certificate (NSC) - Mondeor High School (2015)