Owam Mngoma

Customer-focused Customer Service Agent with 2+ years of experience providing support via live chat, email, and phone. Skilled in resolving customer, technical, and billing issues in fast-paced environments while maintaining high customer satisfaction. Strong communication and problem-solving abilities with experience on international campaigns, including Samsung support services.

CUSTOMER SUPPORT AGENT at TELUS Digital (2025-06 – Present)

Provided customer support for Samsung customers through live chat and email channels.

• Assisted customers with device troubleshooting, account queries, product information, and service-related concerns.
• Resolved customer issues efficiently while maintaining high customer satisfaction ratings and service standards.
• Handled multiple customer interactions simultaneously in a fast-paced environment while meeting response-time targets.
• Maintained professionalism and empathy during escalated customer interactions.

CUSTOMER SERVICE ADVISOR at Teleperformance (2025-01 – 2026-06)

Delivered exceptional customer service by addressing inquiries related to product features, technical troubleshooting, and billing issues.

• Resolved customer complaints and technical concerns efficiently through phone, email, and live chat support.
• Maintained strong product and service knowledge to provide accurate information and customer guidance.
• Participated in continuous training programs to maintain high-quality service standards.

CUSTOMER SERVICE ADVISOR at ASCENSOS (2025-01 – 2025-12)

• Managed customer inquiries across multiple communication channels.
• Assisted customers with troubleshooting, account assistance, and service support.
• Maintained professionalism and empathy while resolving customer concerns.

RETAIL SALES AND MARKETING at LA Granson (2022-06 – 2023-10)

Delivered exceptional customer service by addressing inquiries related to product features, technical troubleshooting, and billing issues.

• Resolved customer complaints and technical concerns efficiently through phone, email, and live chat support.
• Maintained strong product and service knowledge to provide accurate information and customer guidance.
• Participated in continuous training programs to maintain high-quality service standards.

Matric – MUIZENBERG HIGH SCHOOL (2018-01 – 2021-12)