Palesa Lenake

Experienced Customer Support Specialist with a strong background in account management, customer service, and administrative support. Skilled in supporting and managing high-volume queries, and delivering reliable, professional service in remote working environments. Known for clear communication, attention to detail, and a solutions-focused approach aligned with global business standards.

Account Manager - RECTRON

(2023-08)

• Provide end-to-end customer support to a portfolio of 200+ reseller clients
• Resolve customer queries, order issues, refunds, and credit requests efficiently
• Maintain accurate customer records and pricing data across systems
• Communicate professionally with customers via email and phone in a fast-paced environment
• Collaborate with internal teams to ensure timely issue resolution and service delivery

Junior Product Manager - PINNACLE

(2022-07 - 2023-06)

• Supported customers with software licensing, activations, and solutions
• Managed quotations, purchase orders, and follow-ups
• Updated opportunity pipelines and internal trackers
• Delivered online product support and customer training

Telesales & Administration - CATER 2 U

(2021-10 - 2022-06)

• Handled inbound and outbound customer interactions professionally
• Processed sales orders, invoicing, credits, and returns
• Assisted with reconciliations, reporting, and stock control

Receptionist & Admin Assistant - GENOP HEALTHCARE

(2019-03 - 2020-03)

• Managed front-desk operations and customer communications
• Coordinated deliveries and maintained accurate documentation

Internal Account Manager - AXIZ WORKGROUP

(2011-03 - 2017-04)

• Managed reseller accounts and provided consistent customer support
• Built sales pipelines and followed up on renewals
• Achieved KPIs and quarterly sales targets
• Trained and supported new team members

Midrand High School