Angel Kwazy
Customer Service Professional - Remote Support Specialist
Potchefstroom, Dr Kenneth Kaunda District MunicipalityMember since October 21, 2025
Excellent verbal and written communicationMultitasking and time managementFamiliarity with CRM platforms (Salesforce, Zendesk)Conflict resolution and active listeningRemote work readiness (quiet workspace, reliable internet)Adaptability and problem-solving
·
About
Motivated and detail-oriented customer service professional with 2 years of experience supporting clients at Tshwane University of Technology. Skilled in multitasking, effective communication, and CRM tools. Currently pursuing a diploma in Contact Centre Management, with a strong commitment to delivering exceptional remote support. Actively seeking inbound and outbound remote contact center roles to apply and grow customer service expertise.
Experience
Customer Support Assistant - Tshwane University of Technology - Pretoria, South Africa
(2023-01 - 2024-12)
- Provided front-line support to students and staff via phone, email, and in-person queries.
- Managed multiple inquiries simultaneously while maintaining high service standards.
- Used CRM tools to log and track support tickets and follow-ups.
- Collaborated with academic departments to resolve complex issues efficiently.
- Maintained a 95% satisfaction rating based on internal feedback.
Education
Diploma - Contact Centre Management - Tshwane University of Technology (2026)
National Senior Certificate - Republic of South Africa (2021-12)
