Customer services and support
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Kindly please note that I'm open for employment, currently and immediately.
I am currently an Independent Dis-Chem Pharmacy Driver contracted by Picup Technologies. In this role, I'm dedicated to ensuring seamless delivery operations, enhancing customer satisfaction and streamlining administration processes. My mission aligns with Picup's commitment to offer reliable and efficient service delivery, and I contribute by fostering productive relationships and maintaining operational excellence.
I oversee product and medication collection and delivery while managing administrative tasks critically to service efficiency.
Within my 9 years’ experience as a senior technical and servicing agent at C-track Digicore Inseego, I have developed excellent communications and interpersonal skills, organisational and time management, writing and capture information received from stake holders with a minimum effort.
With my 10 years’ experience in fleet and tracking company, I have gained extensive knowledge of customer care services and technical support, outstanding communication skills and interpersonal skills, ability to participate in administration tasks and functions, deadline and goal oriented, and ability to work under pressure where required.
I have gained extensive experience in the workplace whereby I consider myself well equipped with knowledge and ability to do anything required by me.
I am very dedicated, hardworking and self-disciplined individual. I can work in varied and energetic environment comprising of teams or as an individual exercising competent and consistent traits.
Having been in charge of my work space over decade, I have gained the ability to give training confidently for orientation, learn new challenges at a go because my superior had trusted me to deliver professional and accurate work expected of me. Team work to brain storm ideas to present to management in order to corporate them in our daily schedule, and meet allocated targets. Planning daily bookings and monitoring technician to attend to their appointment within time frame, follow up with clients complaints and dissatisfaction of the service rendered, retention and renewal of end term contract, customer services and support related expertise.
If there's a vacancy in line with my experience, I'm looking forward hearing from you
I can be reached on the through email: beauty.nare@yahoo.com
➢ Understanding of C-track functionalities and SOP’s
➢ Assist in Induction and training of new employees
➢ Marketing Digicore to prospective Clients
➢ CRM operator and Base
➢ Perform daily health checks on the unit and report faulty exceptions
➢ Send health checks notification sms to client notifying of any defects on the unit.
TECHNICAL CO-ORDINATOR:
➢ Assist client with the secure web client and troubleshooting manual
➢ Booking service calls, repair, De-Re and new fitments
➢ Planning day bookings for technicians & fitments centre
➢ Update all office administration effectively for billing purpose
➢ To ensure that all calls, queries and complaints are logged on the systems as per company policy and procedure
➢ To ensure that administration regarding cancellations such as calculation of settlements are completed accurately and timeously
➢ To produce monthly and ad-hoc reports as per management request
➢ To ensure that turn-around times are strictly adhered to End of term and Early cancellation of the contract
➢ Settlement/ Penalty quotation for early cancellation
➢ Credit Payment and Waver settlement
➢ Retention and renewal of end of term contracts
➢ MS Office, Excel, PowerPoint, Windows
➢ Working knowledge of CRM and Accpac
Planning, Scheduling and Administration
➢ Routing of routes and managing the drivers
➢ Monitoring, Scheduling and Dispatch jobs to technicians
➢ Create cases on DPS
➢ CRM operator and Base
➢ Perform daily health checks on the unit and report faulty exceptions
➢ Arrange fitments, Repairs, De-Re installations with clients and confirm booking
➢ Planning day bookings for technicians & fitments centre
➢ Liaison with other departments for escalations,
queries and complains
➢ Update all office administration effectively for billing purpose
➢ To receive new requests for installations from the
New Business and Contracts Department
➢ Attend to queries and emails within SLA
➢ To provide weekly feedback to customers and stakeholders for multiple fitment projects
➢ To manage technicians stock holding & stock take
➢ Assist technicians with operational problem and ensure that quality of fitments, repairs,
installations, De-Re’s are maintained
➢ To ensure that all calls, queries and complaints are logged on the systems as per company policy and procedures
➢ To welcome all visitors and direct them to the correct department or individual
➢ To answer switchboard effectively and by transferring and redirecting calls to the correct extension
➢ To distribute messages where required
➢ To complete office administration as required by management
I-Fundi College
SETA National Certificate in Contact Center
