Zelia Kubeka

Customer-focused service professional with strong interpersonal and communication skills, experienced in assisting diverse individuals in fast-paced, customer-facing environments. Calm under pressure, well-presented, and adaptable, with a natural ability to deliver consistent, high-quality service while maintaining safety, professionalism, and cultural sensitivity. Passionate about providing positive passenger experiences in an international environment.

Private Tutor & Learning Support at Private Tutor & Learning Support (2024-01 – Present)

• Provide personalised academic support to learners, adapting communication styles to individual needs.
• Maintain a calm, structured, and supportive environment while managing expectations and addressing concerns.
• Communicate progress clearly and professionally with parents and guardians.
• Demonstrate patience, empathy, and consistency — skills directly aligned with passenger care.

Freelance Administrative Support at Freelance Administrative Support (2023-01 – 2024-12)

• Managed professional email correspondence and client enquiries.
• Assisted with scheduling, document organisation, and general administrative duties.
• Demonstrated strong attention to detail, confidentiality, and reliability.
• Maintained a professional tone and service-oriented approach at all times.

NSC Matriculation – Hoerskool Diversity Highschool (2018 – 2022)