Warehouse Packer at Independent Electoral Commission (2004-01-03 – 2004-04-27)
Co-ordination of voting material according to different voting stations. Ensured material was ordered accurately and on time.
- Coordinated voting material distribution across voting stations
- Assisted in stock count and inventory management
- Offloaded incoming material from trucks and verified deliveries from suppliers
- Completed and updated relevant paperwork for warehouse materials
- Maintained organized and clean workspace
- Assisted with additional warehouse duties as assigned
Receptionist (In-service Training) at South African Police Service (2006-06-01 – 2007-01-03)
Gained communications experience assisting the SAPS East London Spokesperson.
- Maintained filing system and documentation
- Answered and fielded switchboard calls
- Provided attention to visitors and directed them to relevant officials
- Gained communications experience with SAPS spokesperson
Bank Teller at Nedbank Limited (2007-04-01 – 2013-02-20)
Adhered to teller procedures, handled cash, and processed various types of transactions.
- Adhered to teller procedures and banking protocols
- Handled cash and processed various transaction types
- Processed card withdrawals and check cashing
- Accepted and cleared postal orders
- Recorded all cash receipts and accepted special clearances
- Updated passbooks and processed applications
- Worked as treasury custodian managing fund bookings
- Managed cash and controlled losses by minimizing fraud
Enquiries Consultant at Nedbank Limited (2013-02-20 – 2016-03-02)
Provided client service and problem-solving excellence. Managed security items and advised clients on banking processes.
- Provided client service and problem-solving excellence
- Managed security items including credit cards and cheque books
- Advised clients on card blocking and account balance processes
- Loaded and cancelled stop orders and stop payments
- Verified and authenticated clients
- Downloaded and printed overnight reports
- Captured internal transfers and balanced suspense accounts
- Faxed, scanned, and emailed documents to relevant staff
- Captured electronic transactions and vendor payments
- Ordered stationery and managed procurement requirements
- Assisted clients with claims and telephonic enquiries
- Identified client needs and escalated to relevant departments
- Provided support services and end-to-end administrative functions
Service Consultant at Nedbank Limited (2016-03-02 – Present)
Handle all queries efficiently and professionally. Educate clients on digital and self-service solutions. Build and maintain client relationships.
- Handled all queries efficiently and professionally
- Established reasons for client visits through relevant questioning
- Educated clients on digital and self-service solutions
- Addressed concerns relating to queue flow and digital devices
- Assisted clients with online application downloads and login issues
- Assisted with statements, card issuance, and document requests
- Built and maintained client relationships
- Discovered client service and digital needs
- Identified quality sales leads and enabled cross-selling
- Accepted and serviced cash transactions over the counter
- Loaded and balanced cash on ATMs
- Balanced and secured branch stock holdings
- Executed cash management and recycling strategies
- Minimized losses and declared cash discrepancies
- Mitigated risk through counter and drop safe management
- Monitored queues and suggested alternative channels
- Managed appointments without double-booking
- Maintained neat and clean banking hall
- Conducted weekly service improvement meetings
- Ensured efficient and effective bank operations
- Managed one-person branch in Wilsonia East London
