Patience Mosia
Client Success / Account Director
Talent
Cape Town (Relocating)Member since May 18, 2026
Client RetentionAccount ManagementUpselling & Cross-sellingStakeholder EngagementSLA/KPI Management
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Client RetentionAccount ManagementUpselling & Cross-sellingStakeholder EngagementSLA/KPI Management
About
Client-focused leader with 20+ years experience driving retention, revenue growth, and strategic account management.
Experience
Client Success / Account Director
- Led large-scale client portfolios and operations across multi-site environments
- Improved SLA performance, reduced escalations, and strengthened client retention
- Managed budgets, forecasting, and profitability
- Built strong stakeholder relationships at executive level
- Drove operational improvements and implemented performance tracking systems
- Led and developed high-performing teams (150–300+ staff)
Skills
Client Success / Account Director
