Collection Agent at JD GROUP (2009-05 – 2012-08)
- Collecting arrears
- Negotiating for payments
- Loading debt orders
- Capturing PTP
- Sending statement
- Escalating queries to relevant departments
- Updating debtors details at all times
- Write off accounts (none payment for 3 months) to external debt collector or attorneys
Customer Care Consultant at JD GROUP (2012-08 – 2016-05)
Promoted to customer care line.
- Handling incoming calls
- Resolving queries
- Sending statements and settlement letters
- Balance enquiry
- Loading and cancelling debit orders
- Dealing with missing payments on bank statement
- Doing paid up letters
- Assisting customers with product and financial queries
- Handling complaints
- Dealing with delivery complaints
- Cancellation of deal and rewrite
- Escalating unresolved queries to relevant departments
- Dealing with query via e-mail (query inbox)
- Searching missing transactions by means of EFT payment or direct deposit
- Handling complaints from NCR, ATTORNEYS, OMBUDSMAN AND HELLO PETER
Collection Officer at NEW INTERGRATED CREDIT SOLUTIONS (2017-01 – 2018-12)
- Collecting rates and taxes on behalf of Msunduzi local municipalities
- Solving complaints about meter reading
- Dealing with water burst pipes
- Tracing title deed search
- Issuing letter of demands
- Sending section 129
- Doing payment negotiations
- Capturing PTP's
- Loading debit orders payments
- Sending statements
- Updating debtors details at all times
- Sending settlement letters and paid up letters
Collection Officer at STRUASS DALY ATTORNEYS
- Collecting on behalf of BMW FINANCIAL SERVICES
- Collecting accounts in arrears
- Payment negotiations
- Capturing payments arrangements
- Loading debt orders
- Updating debtors details at all times
- Sending court orders for car reposition
- Dealing with residual amount (Ballon)
- Assisting debtors with refinancing
- Doing payment plan
- Issuing statement and settlement letters
- Sending sec 127 for voluntary surrender
- Resolving queries via emails
Debt Collector at VER-TEX SOLUTIONS
- Collecting on behalf of Standard bank credit card and personal loans
- Capitec bank debt review terminations
Debt Collector at LGR ATTORNEYS (2024-09 – 2025-05)
- Collecting on behalf of Standard bank credit card
Debt Collector at BORNMAN & MARLOW ATTORNEYS (2025-09 – Present)
- Collecting on behalf of ATLAS FINANCE
- BABEREKI
- NIMBLE GROUP
