Patricia Selemela

Detail-oriented Property Administrator with over 5 years of experience in student accommodation, client service, and debt collection. Proven ability to manage tenant accounts, enforce lease compliance, and support rental collections. Skilled in handling high-volume tenant queries, resolving disputes, and maintaining accurate financial and administrative records. Strong experience in Medical Documentation Administration (MDA) and data integrity processes.

Administrator at Urban Task Force (2025-09 – Present)

• Manage tenant administration and maintain accurate property records.
• Process lease agreements, renewals, and cancellations.
• Conduct TPN credit checks and affordability assessments.
• Monitor rental accounts and assist with collections and reconciliations.
• Generate reports and support property management operations.

Client Liaison Officer / Debt Collector at Feenstra (Growthpoint Student Accommodation) (2023-12 – 2025-08)

Worked within a student accommodation environment managing high-volume tenant accounts and rental portfolios.

• Handled full debt collection function including following up on outstanding rent, negotiating payment arrangements, and ensuring consistent cash flow.
• Contacted tenants via phone, email, and notices to recover arrears and maintain payment compliance.
• Prepared and issued demand letters, payment reminders, and escalation notices in line with company policies.
• Managed tenant accounts, tracked arrears, and updated payment records accurately on internal systems.
• Resolved tenant queries relating to billing, payments, and account discrepancies professionally.
• Supported eviction processes by ensuring all documentation and communication records were accurate and compliant.
• Worked closely with property managers to monitor arrears and implement collection strategies.
• Maintained strict confidentiality and handled sensitive financial and personal information.
• Performed administrative duties including lease processing, document management, and reporting.

Data Capturer at Statistics South Africa (2022-02 – 2022-03)

• Captured and verified large volumes of data with high accuracy.
• Maintained data integrity and ensured compliance with confidentiality standards.

Client Liaison Officer at NTT Marketing (2020-12 – 2021-04)

• Managed client communication and account processes.
• Improved customer satisfaction through efficient service delivery.

Sales Consultant at iTalk Financial Services (2018-01 – 2018-06)

• Managed CRM systems and increased sales conversions.

Sales Agent at My Cover Plus (2017-01 – 2017-12)

• Achieved sales targets and handled high-volume customer interactions.

Economics & Management Science – UNISA

Virtual Assistant Course – ALX (2023 – 2023)

A+ Certification – PC Training (2015 – 2015)

Grade 12 (Matric) – Matla Combined School (2014 – 2014)