Paul Dell

A high-achieving Managing Director and Senior Operations Leader with over 30 years of experience driving multi-million-Rand growth within the Telecommunications, Managed Services, and Office Automation sectors. Proven track record in orchestrating business turnarounds, scaling startups into market leaders, and managing complex P&L portfolios. Expert in Unified Communications (UC), VoIP solutions, and Strategic Sales Leadership.

Managing Director / Head of Maintenance at Willow Maintenance Services (2018-01 – Present)

• Successfully launched and scaled a comprehensive property maintenance business from the ground up, securing a portfolio of 58 regular residential and commercial clients within 18 months.
• Directed all responsive and planned maintenance operations for two full-time teams, overseeing job allocation, quality control.
• Expanded service offerings from grounds maintenance to include full building works, managing projects including internal/external painting, full kitchen/bathroom refurbishments, plumbing, and electricals.
• Acted as Project Manager for a low-cost housing development (2023), leading and coordinating a multi-skilled team of 20+ tradespeople to ensure project delivery on time and within budget.
• Managed all commercial aspects of the business, including client relations, quoting, procurement of materials, and budget oversight.

Managing Director / Co-Founder at Specialised Business Solutions (SBS) (2011-01 – 2019-12)

• Co-founded and scaled a leading VoIP and Telecommunications provider, securing Tier-1 partnerships with ECN, Panasonic, and Samsung.
• Navigated the company through the rapid evolution of the Hosted PBX market, delivering tailored Unified Communications solutions to commercial clients.
• Successfully positioned the business for a lucrative acquisition in 2019, maintaining high operational standards throughout the exit process.

Managing Director (PABX Division) at Canon / Daisy Telecoms (2009-01 – 2011-12)

• Appointed to spearhead the turnaround of a failing PABX business unit.
• Key Achievement: Transformed a nominal net profit of R120k into R1.3m within 12 months through aggressive restructuring and sales optimization.
• Managed cross-functional teams to integrate voice and data solutions into the broader Canon Office Automation ecosystem.

Managing Director / Franchise Owner at Canon Business Centre (CBC) (2008-01 – 2009-12)

• Established a new Canon Business Centre focusing on Office Automation and Managed Print Services
• Generated a turnover of +R4.8m in the first year, building a loyal commercial client base of 50+ accounts from zero.
• Negotiated the successful sale of the operation back to Canon South Africa.

Managing Director & Sales Director at Dotcom Communications (2000-01 – 2007-12)

• Acquired a Teleboss franchise and rebranded it as a premier Communications and IT provider.
• Scalability: Grew the workforce from 15 to 95 employees and increased annual turnover from R3m to over R17m.
• Established a new IT Division, diversifying the product range and securing long-term service contracts with corporate entities.

Director / Project Manager at KH Improvements / Willow Maintenance (2020-01 – Present)

• Utilized senior leadership skills to manage multi-skilled teams (20+ staff) in large-scale commercial and residential infrastructure projects.
• Directed responsive and planned operations, ensuring strict compliance with health and safety regulations and budgetary constraints.

Senior Sales Manager at Teleboss (1997-01 – 1999-12)

• Awarded National Sales Person of the Year (1999) for exceptional performance in PABX systems.

Senior Sales Rep at Plessey (1994-01 – 1997-12)

• Consistently exceeded targets in high-value PABX solution sales.

N4 Certificate in Electronics – Johannesburg Technical College