Head of Operations
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I have 18 years vast knowledge & experience in the financial services sector i.e.
Operations, Group Risk Operations, Retail & Health Operations. I have a proven aptitude for business strategy formulation and held senior leadership positions to support business growth and ensure maximum customer satisfaction. My vast knowledge & experience cuts across different group risk and retirement claims products, Underwriting Operations, Schemes administration, billing, terminations, etc.
Management and broader Enterprise Risk Management. I am adept at promoting continuous improvement of customer service excellence through Robotics Process Automation and improve overall business efficiency. I have a vast knowledge &
experience of the regulatory framework that governs the Retirement Funds & Group Risk Operations. Approved retirement funds, which include pension, provident, preservation and retirement annuity funds, operate in a highly regulated environment and I ensure that the business remains complaint with the with the primary piece of legislation being the Pension Funds Act. I have experience in dealing the board of trustees which plays a control and oversight functions in terms of sections 7C and 7D of the Pension Funds Act.
Head of Operations, claims, underwriting, People Matters, Chairman of equity, diversity and inclusion
Masters Of Business administration, Bcom honors, Bcom risk management
