Petal Burton

I am a dynamic service professional and have worked in various departments. I have 5 years experience and skills in E-commerce including Shopify and WooCommerce using CRM tools, Seo, Google analytics Social Media, Facebook, Instagram and other Social media platforms. HubSpot and Hootsuite.

Experience in Sales and Marketing, Data entry and Customer Service using multichannel support systems including Zendesk and familiar with klaviyo and Gorgias tools. I also have office and administration experience. I have the ability to handle high volume enquiries across multiple channels.

I have excellent communication, interpersonal, and persuasive skills. I am flexible, self-motivated and all round enterprising person. I am a harder worker, fast learner and always eager to take on new challenges.

I am dependable, reliable and able to perform duties with minimal supervision. I can also work under pressure. I am organized and excellent attention to detail.

Customer Service Representative at UniKit (2023-01 – Present)

Providing customers with quality assistance through CRM tools using multichannel support systems including Zendesk. Ensuring professional problem solving and quick compliant resolution. Attending tentatively to caller needs and creating a positive customer experience. Advising customers on a wide range of products and services

Social Media and Marketing at Beyond Threads (2021-01 – 2023-01)

Create effective plans to promote products, Using SEO and Google Analytics and social media Platforms and systems boosting the brand, and customize campaigns for target audiences using social Media strategies. Ensure high levels of customer satisfaction through excellent sales service. Monitor sales and marketing metrics, Analyze market trends and setting targets.

E-commerce Manager at City Chic (2018-01 – 2021-01)

• Web administration, CRM Tools, content creation and copying writing
• Maintaining functionality of the online store
• Driving sales, developing the brand, promotions
• Responding to calls and emails
• Marketing of Products and social media
• Updating of database

High School Certificate – Queen Elizabeth Girls High School