BPO Recruitment Management
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Driven by a genuine passion for people, I view recruitment not just as a career, but as a purpose. I am committed to building environments that serve to connect individuals with opportunities that allow them to grow, thrive, and realise their full potential. My work is grounded in the belief that the right role can transform a life, and the right talent can elevate a group.
For me, recruitment is about more than filling positions; it is about, empowering people, and helping both talent and businesses succeed together.
I have eight years in recruitment management experience in the call centre / BPO environment, leading various teams and supporting recruitment, training, and operations stakeholders. This experience includes managing the full recruitment cycle from advertising through to supporting operations post-trainting, developing and building recruitment departments, developing recruitment strategies, policies, and procedures that are tailormade for individual companies.
Having also worked in the Human Resources space within the BPO environment I have geared departments towards best practices and ensured efficiency, efficacy, and compliance.
Prior to management, I worked in the agency recruitment space, learning from grassroots how HR and recruitment processes work, and operation efficiently.
2025 – Current
Call Centre International (CCI) / Career Box
2017 – 2025
Human Capital Shared Services Management
2016 – 2017
Recruitment Account Manager (MTN and CCI)
Only the Best / Teleresources
2015 – 2016
2012 – 2015
Grew within the company from Administration to Recruitment
PMI - Business Administration
Learning about the fundamentals of organisation and management and using it as a launchpad for developing systems and processes.
