Petunia Mhlanga

I'm a result-driven professional with 5+ years of experience in debt recovery and credit control industry. I have proven track record of consistently exceeding targets, with highest collected amount of R250 000, I have achieved this through effective communication, negotiation and human connection. I'm eager to apply my expertise and diverse skill set to drive success in a forward-thinking organization.

I also hold a BA degree that majors in Psychology and Archaeology. I'm currently completing my BA Honours in Counseling Psychology.

Subscriber Collections Consultant at Vodacom (2026-01 – Present)

External Contractor

• Early stage Collections (Active accounts, Suspended accounts, Pre-legal accounts)
• Arreas amount payment arrangements (30, 60, 90 days)
• Lines reactivations (account reactivation)
• Suspensions of accounts
• Logging disputes
• Escalations of disputes
• Inbound & Outbound calls
• EPPIX system
• C3D system
• PCC (Power curve collections system)
• Gynesis cloud
• Emails
• Microsoft excel

Resolutions Consultation at Nimble Group (2025-01 – 2025-12)

• Late stage /ADP accounts (Wonga loan accounts, Umsuka Wemali staff loan, Finchoice loan, Rcs & Game accounts, Curro Fees accounts, Cartrack account)
• Automated dailer (Norman PI collection system)
• Outbound calls
• Pre-call account analysis
• Identification of outstanding balances on the accounts
• Payment arrangements (Card payments, Capitec pay, Easy pay, Debit order activations)
• Debi-check mandate authentication
• Immediate settlement negotiations
• logging & escalating queries

Debt Recovery Consultant at Nutun Digital Business Services (2021-01 – 2024-12)

• Early stage collections (TELEKOMS department – MTN)
• Principle /Prelegal accounts/ Late stage collections (BANKING department – ABSA & STANDARD BANK: credit cards, personal loans. Mortgage accounts)
• Automated dialer- (Cheetah V.7 collections system software)
• Inbound and Outbound calls
• Precall account analysis
• Identification of outstanding balances on the accounts
• Negotiations and payment arrangements
• Payment follow ups
• Disputes and escalations

Matric – Coronationville Secondary School (2019)

Bachelor of Arts in Psychology & Archaeology – University of South Africa (2020 – 2023)

BA Honours in Counselling Psychology – University of South Africa (2025 – 2026)