Training and Development Practitioner - Beekman Group Services
(2025-09)
- Facilitate systems and operational training across resorts and Head Office
- Deliver training in housekeeping, maintenance, and resort operations
- Develop and support learning initiatives for employees across the group
- Monitor training effectiveness and provide ongoing coaching and support
- Training manuals development
- Assisting with staff welfare and engagements
Reservations Support Consultant - Vacation Management Services
(2023-09 - 2025-09)
- Managed telephonic and written resort complaints and reservation queries
- Assisted with inbound and outbound booking queries across online platforms
- Provided support for financial and reservation-related matters
- Performed after-hours standby duties for national and international reservations
- Assisted Operations and Reservations Departments with booking resolutions
- Managed booking relocations and member timeshare banking requests
- Completed various administrative functions
Customer Experience Consultant - La Cote D'Azur (First Group)
(2022-10 - 2023-08)
- Managed reservations and sales enquiries
- Prepared monthly performance and target reports
- Assisted with reception operations
- Coordinated conference bookings and room allocations
- Liaised with external food and beverage suppliers for conference events
- Assisted with online platform reservations and guest service requirements
Multiskilled International Consultant - RCI (Resort Condominiums International) - Remote
(2019-08 - 2022-02)
- Handled international reservation requests via telephone and email
- Processed payments and maintained accurate records
- Performed administration and data capturing on internal systems
- Managed reservation relocations due to resort closures
- Processed cancellation requests and customer service enquiries
Reservations Support Consultant - Vacation Management Services
(2013-01 - 2019-06)
- Managed telephonic and written customer complaints
- Handled reservation and financial queries
- Assisted with inbound and outbound online booking platforms
- Performed after-hours support for national and international reservation enquiries
- Supported Central Reservations with booking administration
- Managed booking relocations and member timeshare banking
- Performed general administrative duties
Resort Supervisor - Vacation Management Services (Tahiti Sands)
(2010-09 - 2012-12)
- Supervised front office operations
- Unit allocations from clubs
- Managed reservations and guest services
- Led housekeeping, security, and maintenance teams
- Controlled petty cash and resort assets
- Conducted stock control and stocktaking
- Processed insurance claims
- Managed health and safety compliance
- Handled guest complaints and service recovery
Reservations Support Consultant - Vacation Management Services
(2008-01 - 2010-08)
- Assisted members with inbound and outbound reservation enquiries
- Sourced resort availability and managed reservation calendars
- Processed member timeshare banking requests
- Managed levy processing to resorts
- Performed general administrative duties
Reservationist / Receptionist - St Michaels Sands Hotel and Timeshare Resort
(2006-02 - 2008-01)
- Managed inbound and outbound reservation calls
- Coordinated conference bookings and timeshare allocations
- Completed daily cash-ups and reconciliations for reception and restaurant operations
- Performed general administrative duties
- Delivered excellent customer service to guests and members
