Real time analyst
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I excel in every task as I always take it as an opportunity to sell myself.
Currently working for Capability bpo from November 2022.
Overseeing SA, Albania and Surinam sites.
-Monitor contact centre to ensure optimal staffing levels.
-Intraday reporting
-Flagging all/any deviations to schedules
-On the day schedule optimization in order to meet desired service levels, and providing feedback to Ops of potential impact to service levels.
-Real Time adherence management
-Managing STR
-Slack updates
Studied National diploma in business management from 2011 to 2013 however could not obtain my diploma due to not getting inservice although I passed all my modules
