Phindile Gebe

Hi, Im Phindile, a dedicated and experienced financial services professional with a strong background in customer-centric roles. I spent 7 incredible years as a Service Consultant at Capitec Bank, Honing my Skills in.

• Customer Relationship Management.
• Financial Advisory Services
• Problem Solving and conflict Resolution
• Team collaboration and Leadership.
• Driving Sales
• Admin

I

Highly Experienced Service Consultant with 7 years of experience driving customer satisfaction and business growth at Capitec Bank. Key Achievements.

• Consistently exceeded customer service targets, sales target, earning recognition as a top performer.
• Developed and implemented effective financial solution, resulting in significant increases in customer engagement and retention.
• Built and maintained stop relationships with customers, providing personalized support and guidance
• Collaborated with cross functional teams to improve processes and enhance customer experience
• Demonstrated expertise in conflict resolution, ensuring timely and satisfactory resolution of customer complaints

Proven track record of delivering exceptional results, leading teams, and fostering a customer centric culture

Diploma in Marketing. Mangosuthu University of technology, Graduated in 2016.

Key skills and knowledge gained:

• Marketing principles and strategies.
• Market research and analysis
• Brand Management and development
• Consumer Behavior and insights

This education has provided a solid foundation in marketing, enabling me to understand customer needs, develop effective marketing campaigns and driver business growth.