Cphe Mooi
Customer Service & Sales Consultant
Stellenbosch, Cape Winelands District MunicipalityMember since October 28, 2025
Customer serviceComplaint resolutionTelesales and upsellingCross-sellingOutbound callingTarget-driven performance and KPIsEnglish and XhosaComputer literacyTeam leadership
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About
Customer service and sales professional with 3 years of retail experience and 6 months of telesales experience. Experienced in customer query handling, complaint resolution, upselling, and working towards sales targets. English and Xhosa language skills. Immediately available.
Experience
Sales Consultant - Old Mutual - Cape Town
(2025-05 - 2025-10)
Insurance Telesales
- Made outbound calls for funeral, life cover, and financial products.
- Explained products, handled objections, and worked towards closing sales.
- Worked towards daily and weekly sales targets and KPIs.
- Captured customer data accurately on systems and CRM.
Customer Service Assistant / Cashier - Pick n Pay - Cape Town
3 years’ experience | Retail Customer Service
- Provided customer service at tills and the service desk.
- Resolved customer queries, complaints, and returns professionally.
- Handled till operations, cash, balancing, and card payments.
- Upsold airtime, Smart Shopper cards, promotions, and insurance.
Education
Matric – Grade 12
Skills
Customer Service & Sales Consultant
